If you have a question about our company or any of our products, your answer might be here! If not, please don't hesitate to get in touch with us at hello@hastshilp.co.uk and we will get back to you as soon as we can.

How do you pronounce Hastshilp and what does it mean?

Hastshilp is a Hindi word that means hand (hast) - craft (shilp), and it is pronounced “hast-sh-ilp”. We feel this name fits our company perfectly. You can find out more about us and Our Story here.

My item is on backorder, how long will it take to arrive?

All items on backorder will be made for you by our artisans in India and will normally take between 4-6 weeks to arrive with us in the UK. Please note, if you order multiple items and one of the items is on Backorder, we will ship your whole order together once everything is in stock. If you would like an item urgently, please send us an email at hello@hastshilp.co.uk .

Do you offer international shipping?

Yes, we ship to almost all countries worldwide. Shipping times and prices will vary depending on where you are, so please check our shipping page for more information. Please feel free to contact us if you would like a shipping quote, or when you checkout, the shipping cost will be shown to you. If you would like to ship our larger items to Australia, please get in touch with us directly to arrange this - hello@hastshilp.co.uk .

How do I clean my item?

Please see our Hastshilp Care Page for full details on how to care for and clean each material.

Can I order something in a different colour?

If you would like to order one of our items in a bespoke colour, please send us an email at hello@hastshilp.co.uk with the item you would like and an image of the colour you would like it to be and we will do our best to help!

Do you make bespoke items?

Yes we do! Please see our designated Bespoke Page for more information on how we can help bring your vision to life.

Do you offer trade discount?

Yes we do, please visit our Trade page for more information.

The item isn't quite right for me and my home, am I able to return it?

As long as the item is still in the same condition and packaging as it was when you received it, then yes you are able to return your item within 30 days of receipt. Please see full returns terms and conditions on our Returns Page.

My item has arrived damaged, what should I do?

Some of our items (mirrors especially) are fragile and can very occasionally be damaged during delivery. If this is the case with your item, please send an email to hello@hastshilp.co.uk with your order number and an image of your damaged item. You can read more about our full Returns Policy here.