Yes, we are pleased to ship Hastshilp products globally from our base here in the UK.

Shipping costs depend on the size and weight of the item(s) ordered and the destination country. Your accurate shipping cost will be calculated automatically during the checkout process once you provide your delivery address.

Absolutely. Once your order is dispatched from our UK base, we will send you a shipping confirmation email containing tracking information and a link to follow your parcel's journey.

Delivery times vary. Within the UK, orders typically arrive within 1-2 working days. International shipping usually takes 3-5 working days, depending on location and customs processing. Please see our delivery page for more details.

If you’re unable to receive your order on its delivery day, please contact your carrier to rearrange the delivery.

If you haven't received your order and the tracking information hasn't been updated since dispatch, please contact us at hello@hastshilp.co.uk

We hope you adore your Hastshilp purchase. However, if you need to make a return, we accept returns on most items within 30 days of you receiving them, provided they are unused, in their original condition, and with original packaging. Please be aware that bespoke/custom-made orders are typically non-returnable unless faulty. For full details, please read our Returns policy

To initiate a return, please contact our customer care team first by emailing us at hello@hastshilp.co.uk. Include your order number and the reason for the return, and we will provide instructions on how to proceed.

To know if we received your return, we recommend you track your return shipment. As soon as we receive the parcel, its status will be updated accordingly.

Please note that refunds can take 5 – 10 working days to show on your account. If you still haven’t received your refund past this timeframe, please contact support@hastshilp.co.uk

We will only refund shipping if your order was damaged in transit, is faulty or was returned to us due to failed delivery attempts, and you have chosen not to have it delivered back to you or receive a replacement. We will not refund shipping if you are returning your order for any other reason.

Please note that the customer is responsible for the safe return of the product. We are therefore not liable for any damaged or lost returns. We strongly recommend using a trackable shipping service.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options provided through Shopify Payments. All transactions are encrypted and processed securely.

When you place an order, we carry out a standard pre-authorisation check on your payment card.

If your payment was unsuccessful, a temporary hold on your funds may still be put in place.
Please note that you have not been charged, and this reserve will usually be released within three to 10 working days dependant on your bank.

For more information, please speak to your bank directly as they will be able to advise you on their specific policy.

There is a limited window where we may be able to cancel your order prior to dispatch. If you would like to cancel your order, please contact our team right away.

For bespoke items, you may cancel up to 48 hours after placing your order. After this, we will deduct a 50% cancellation fee from your refund amount.

We are unable to take further payment for additional items after your order has been placed. If there is an additional item you wish to purchase, you will need to place another order.

If you would like to remove an item from your order, please contact our team right away, as we only have a limited window to make amendments to your order.

Please ensure that your address and contact details are entered correctly when checking out. If you do spot a mistake once your order has been placed, please contact us right away and they will do their best to assist you.

We aim to dispatch your order quickly, which means that there is a only small window where your order details can be changed.

After placing your order, we will send you an order confirmation email - this may take up to an hour to arrive.

If you have not received your order confirmation email, please check your Junk email folder, or please contact us for further assistance.

You can also view your Order History under the 'My Account' section in your profile.

Share details about your shipping policies, item returns, or customer service.

Each piece is ethically handcrafted by skilled artisans in India using traditional, often generational techniques. We focus on high-quality, sustainable materials like natural rattan and solid brass, resulting in unique items with inherent character, soul, and lasting quality.

Yes, all our products are genuinely handcrafted. Due to this beautiful artisanal process, slight variations in colour, texture, weave, or finish are natural and expected. These aren't flaws but part of the unique charm and story of a handmade item, ensuring your piece is truly one-of-a-kind

We are committed to sustainability and quality. Our natural rattan is primarily sourced locally within India, close to our artisan partners, supporting local ecosystems. Our brass is also sourced responsibly with durability and timelessness in mind.

Natural rattan thrives best when kept dry. Dust regularly using a soft, dry cloth or a brush attachment on your vacuum. For minor spills, wipe immediately with a slightly damp cloth and allow it to air dry thoroughly. Avoid using harsh chemical cleaners or saturating the rattan with water. For more detailed guidance, please see our product care.

Brass develops a natural patina (a gentle darkening) over time, adding to its character. If you prefer a brighter shine, gently polish your brass piece using a reputable brass cleaner and a soft, non-abrasive cloth, always following the product instructions. Avoid abrasive pads or harsh chemicals. You can find more tips on our product care.